Cargobike Repairs & Maintenance
You’ve invested in a cargo bike, it now makes sense to keep it in tip-top condition!
Here at our Hackney base in east London we have a well-stocked maintenance workshop. When carrying your precious cargo you want to be sure that you’re safe. Parts do wear, and some are ‘consumables’ which mean that they will periodically need to be replaced. Examples are disc brake pads, which work hard on heavy cargo bikes travelling at speed. Or chains on ebikes with derailleur gears in particular. Some elements will need a tune-up every now and then. There are simple things you must do yourself – like keep the tyres pumped and the ebike battery charged – but we’re happy to do the rest!
Also, should you ever wish to sell it (with a heavy heart, we think!), if it’s been looked after with regular maintenance it’ll fetch a better price.
Note that we only do maintenance work on brands and models that we sell. Why? Because there are a lot of specialist parts in the cargo bike world.
Happiness is a well-tuned cycle.
FREE first 6 months of Basic Services on our new cargo bikes
All our cargo bikes receive a thorough pre-delivery inspection and assembly. We also offer you 6 months of free Basic Services (up to 1.5 hours) once you’ve purchased your cargo bike from us – either new, or ‘nearly new’ from our Hire fleet. We book you in for your first free service when you purchase your bike so that it’s one less thing to think about.
Your 6 months is unlocked if you bring it back for the first service within 3 months (ideally sooner).
After that, our Basic Service (up to 1.5 hours) is currently £125 inc VAT for all electric cargo bikes AND trikes or tandems, whether electric or not. For two-wheeled non-electric cargo bikes it’s £115. Then £60/hour thereafter, billed in increments, whichever kind of cargo bike you have.
Every 6 -9 months is typical for servicing, but feel free to ask us for advice.
Cargobike Maintenance
Our expert mechanics have years of experience and have specialist knowledge of cargo bikes. We will tighten up those bolts and wires, adjust the brakes and deal with any little gremlins. We run diagnostics on the electric assist and deal with the manufacturers for you if you need replacement parts. Your cycle will be well looked after, pampered, preened and ready to roll.
We are specialists and we work on cargobikes only. Sorry, we do not service ‘standard’ bicycles. We are blessed in Hackney with quite a few general bike shops nearby.
Please note that we prioritise customers who have bought the vehicle from us. It makes sense – we do have to put them first. So please don’t be offended if we’re booked up with our purchase customers.
Basic Service (up to 1.5 hours) is currently £125 inc VAT for all electric cargo bikes, AND trikes or tandems, whether electric or not. For two-wheeled non-electric cargo bikes it’s £115. Then £60/hour thereafter, billed in increments, whichever kind of cargo bike you have.
Nb: All prices and hourly rates in our workshop DO NOT include any parts or consumables. If we need to do up to an EXTRA £30-worth of labour and/or replace up to £50-worth of parts on a safety/functional basis, we will do this without discussing with you first (i.e. you are authorising us to do this by booking in the service). Anything more than that and we will call you to discuss first.
Ex-demo Maintenance
If you buy an ex-demo cargo bike from us, rest assured it will have had frequent safety checks and services from CarryMe whilst in our Hire fleet.
When it is sold, we will state whether you get any free service period, depending on the vehicle. You will always get a minimum 3 month warranty on used or ex-demo bikes, and it may be more than that. Of course, we advise you to book regular maintenance with us.
Nb: All prices and hourly rates in our workshop DO NOT include any parts or consumables. If we need to do up to an EXTRA £30-worth of labour and/or replace up to £50-worth of parts on a safety/functional basis, we will do this without discussing with you first (i.e. you are authorising us to do this by booking in the service). Anything more than that and we will call you to discuss first.